Terms & Conditions

Effective from 1 January 2016
These privacy policies are the policies of Al-Mustashreq Trading Company which is related to your personal information that we get from you when using or logging to the website (www.fivestars-5.com). By logging to our website or using all services provided by (www.fivestars-5.com), you accept the items mentioned in this Privacy Policies, Terms and Conditions.


This policy is based on:
1.    The personal information we collect when you log in to the site and / or use the services or buy any product
2.    How information is collected
3.    How information is used and disclosed
4.    The efforts made to maintain the confidentiality of sensitive information
5.    Other details regarding your personal information and our policies
This policy of use does not apply to the practices of companies that are not owned or controlled by Al-Mustashreq Trading Company, or the practices of people who we did not hire or do not work under our management, or the external ads displayed on the web site. 


Information Collection and Use
The information that is collected by the web site is stored in a single, secure database and can be accessed only by our content management employees. Those employees collect information from our customers who are in the process of payment or other persons who are using or trying to use or purchase the different services or products of (www.fivestars-5.com) from different sources, all or some of which may apply to you.


Registration
When you sign up as our customer or potential customer, you must enter the following information: your name, address, zip code, telephone number, e-mail address, credit card or checking account number, and credit card expiry date. Once you register with us as a customer, you will be known for us.

Cookies
Cookies are alphanumeric information that we transfer to your computer’s hard drive through a web browser.


Log Files
(www.fivestars-5.com) automatically receives and records information from the browser to server logs, including your IP address, cookies, and pages you ask to visit. We use cookies and IP addresses to analyze trends, administer the website, track members and users movements, and gather broad demographic information for the general use of the website. These IP addresses do not relate to your personal information.


Information from Other Sources
For reasons such as improving our service (for example, to provide better product recommendations or special offers that we believe may be of interest to you), we may receive and keep information about you from other sources. In some cases, we may also receive update on the delivery process or your address from shipping companies or our other sources so that we can update our data to make future communication and purchase easier.


Use of Information
In general, we use the information we collect for the following purposes:
1-    To add features that will make our website services easier to access. This includes faster order search, better support for members, and SMS on new services and special offers.
2-    To improve our marketing and promotional efforts, analyze website use, improve content, design and product offerings, and modify the content, design and services of our website to meet your needs.
3-    To resolve issues, troubleshoot problems and implement the terms and conditions of use. We may explore members’ and users’ information to identify problems or resolve issues. In particular, we may examine your information to identify users who are using multiple accounts or aliases.


We reserve the right to disclose personal information, including sensitive information, when we believe that such disclosure is required to comply with the law, to protect the rights of (www.fivestars-5.com), or to impose terms and conditions in the event of changing the ownership or assets of (www.fivestars-5.com) to a third party as sensitive information may be among the transferred assets.

Agents
We employ some other companies or individuals to perform certain functions on our behalf including order fulfillment, delivery of the product, sending mails and e-mails, removing repetitive information from members’ lists, data analysis, provide assistance in marketing and transactions of credit card payments, and providing services to members. Such companies or individuals have access to personal and sensitive information required to perform their jobs, but they may not use them for other purposes.


Special Offers and Ads
Active customers and former customers will sometimes receive information on products, services and special offers, as well as newsletters.


Protection
www.fivestars-5.com takes all necessary measures to protect sensitive information of users and members whether there is a contact between them and the company or not. Your sensitive information is protected by a password to ensure privacy and security. Furthermore, your sensitive information is encrypted by the best encryption software available. The protection of sensitive information occurs also in our offices where access to such sensitive information is allowed only to employees who need this information to perform a specific task (e.g., billing clerk or a customer service representative). Moreover, all employees are given the updates of security practices and any changes in those practices. Finally, the servers in which all sensitive information is saved are kept in a safe environment. If you have any questions about the security at our website, you can send an email to us using the contact form available in the website.


Other Websites
www.fivestars-5.com directs its members and users to other websites although www.fivestars-5.com is not responsible for the business practices or privacy policies of these websites. You will be informed about this when you leave our website and we urge you to read the privacy policies and any legal notices for each website you visit.


Correcting / Updating Personal Information 
If changes occur in the personal information, we will provide a means to correct or update personal data provided to us. Please visit the Customer Service section to update your data.

Notification of Changes
If we decide to change our policies of use, we will publish these changes on our website or provide other notification about the changes of our policy so that users and members are always aware of what information we collect, how we use it, and when we disclose it.
Protecting Children's Privacy on the Internet
www.fivestars-5.com serves public users of the Internet. We support and comply with Children's Online Privacy Protection Act (COPPA). We do not collect information from children under the age of 13 years, and we do not disclose such information to any other parties. Children under 18 years may visit www.fivestars-5.com only with their parents or guardians.

Terms and Conditions
This agreement is between www.fivestars-5.com and you (as a customer or guest). This section specifies the terms and conditions applicable to your use of www.fivestars-5.com  and any other subscription to a product or service offered for sale by www.fivestars-5.com or its affiliates. The right to use any product or service provided by www.fivestars-5.com is a personal right and is not transferable to any other person or entity. www.fivestars-5.com reserves the right to make changes to www.fivestars-5.com website along with its policies and conditions at any time without notice.
1-    Using www.fivestars-5.com Website
www.fivestars-5.com websites contain links to other websites as well as to resources and advertisers. www.fivestars-5.com is not responsible for the compatibility of these external websites, nor for the content, advertising, products or other materials available at or through such external websites. Under any circumstances, www.fivestars-5.com will not be directly or indirectly responsible for any loss or actual or alleged damage occurring to the user when using or approving any content, goods or services available on such external websites. The responsibility must be only held by the officials of these external websites.

2-    Limitation of Responsibility
www.fivestars-5.com does not endorse and is not responsible for the accuracy or truth of any opinion, advice or statement, nor for any offensive, defamatory, or obscene comments written by anyone and under any circumstances. www.fivestars-5.com will not be responsible for any loss or damage caused by your reliance on information obtained through www.fivestars-5.com websites’ content as it is your own responsibility to evaluate the accuracy or usefulness of any information, opinion, advice or other content available at www.fivestars-5.com websites.

3-    Compensation
You agree to defend, pay and compensate for Al-Mustashreq Trading Company, its affiliates, directors, officials, employees and agents for all lawsuits and expenses, including attorneys' fees, caused by your use of www.fivestars-5.com website including lawsuits filed by other users against your computer, account, or membership.

4-    Shipping
Orders to international countries take 5 to 10 working days. If you did not receive your order within 21 days from the date of purchase, please click on the Customer Service to ask for re-shipping.
If you have entered the wrong address in the application form, and we are obliged to re-ship the product to you, there will be additional shipping and delivery charges equal to the original order.

5-    Sales and Distribution
Distributors understand and recognize that all sales are final, and they are not entitled to return any product. Al-Mustashreq Trading Co. is not responsible for any delay or non-delivery due to customs clearance issues.

6-    Cancelling Orders Policy
Once you submit your order, the required amount of money will be taken from your credit card. Our ordering process is automatic, so your order will be sent immediately to preparation and shipping. Due to the increased volume of orders we receive, we cannot cancel your order after you submit it, so please demand your order carefully.

7-    Refund policy
We are proud of the high quality of our products, and we want you to be satisfied after you purchase them. We believe in providing the best value, quality and selection to our customers. You may want to return any product 
you have purchased from us for any reason within (3) days from the date of purchase. 
Your satisfaction is our primary goal. You can return any product that has been shipped by Al-Mustashreq Co. taking into account the following:
You must return the product to us within 10 days from the date of purchase. There are $10 return fees for each product that has not been opened. We do not accept returning any products that have been opened or used. Open products cannot be returned.

8-    Shipping and Delivery Charges are not Recovered
Shipping and delivery charges are not recovered. If you want to return the product by shipping, you must package it carefully, and you are responsible for the shipping costs. We must receive the product within 10 days. Al-Mustashreq Company reserves the right, at its own discretion, to refuse returning any product that does not comply with these requirements. As soon as we receive the product that has been returned, your money will be sent to you according to the same method of payment at the time of purchase. If the purchase was through the immediate debit or credit card, the money will be returned to the card provided that the owner of the card is present and the same card is available within 30 days. A confirmation message will be sent via e-mail.


Legal Responsibility
The original Afghani Hashish Oil is a100% natural oil that does not contain any chemical substances or certain combinations. The author, publisher and distributors of such information and product do not hold any responsibility and there should not be warranties of any kind for the effectiveness of the product mentioned in the website. Furthermore, this information is related only to the traditional and historical use of certain herbs and is based on actual experiments not recognized by any governmental or medical institution.